General
What material are your products made from?
We typically manufacture our wooden products from solid oak and our metal products from structural steel. For more information, please refer to the product details of the respective product.
Oak panels
Can I get oak boards cut to size?
You have two options here. If you like a finished oak top that only needs to be shortened a little, then select the cut and the top and add them to your shopping cart. However, if you would like drill holes, special shapes, rounded edges, or similar, please send all your requests to our email address. A colleague will then provide you with a non-binding offer.
How are your tabletops sealed?
2 x Italian oil and 2 x special wax, which hardens like lacquer on the surface. This makes the surface feel like it's varnished and provides sufficient protection for daily use.
Can I get a different color than the one shown in the pictures?
Unfortunately, we only offer our panels in light oak.
Can the plates be ordered in a different thickness?
The wooden panels are made from 50mm oak planks. After processing, a maximum thickness of 40mm is possible. If you desire a thickness of less than 40mm, it is possible. Please contact our customer service for this.
How do I know what size bracket to get?
We have the brackets in several sizes. The size that best matches your shelf is selected. So you don't have to worry about the size, only the shape. If you still need a different size, please contact our customer service.
Are the vanity tops waterproof?
2 x Italian oil and 2 x special wax, which hardens on the surface like varnish. This makes the surface feel lacquered and sufficiently protected for daily use.
The image states a width of 37 to 39 cm. How should I interpret this?
The finished oak panels are measured FROM BELOW. Your panel is 37cm deep at its narrowest point and 39cm at its widest.
Wall Shelves
Which walls can I mount my wall shelves to?
The wall shelves are only suitable for solid masonry/concrete.
Can I order wall shelves in other sizes?
Of course. Email us your desired dimensions and we will send you a quote.
Do the wall shelves harmonize with each other if you buy several?
Growth, color, structure, and grain are unique to every tree. All wall shelves are naturally made from the same wood (oak), but each shelf is one-of-a-kind and has its own character, which is exactly what we aim for.
How are your wall shelves sealed?
2 x Italian oil.
Table bases
Can I repaint the frames myself at home in a different color?
You can repaint the frames as you like.
How much weight can the table legs support, and at what point is the reinforced version needed?
This question cannot be answered without knowing the tabletop and the type of fastening. The rule of thumb is: Up to 2m² all frames are usable. From 2m² upwards, you either need X-design skids or the reinforced U-design. The simple table legs will also hold the weight of your top. However, wobble in the longitudinal direction is important here, which can be avoided by the reinforced version.
Are felt pads included for the bases?
Since felt glides are not suitable for many floor types, the frames are delivered without them.
Which screws do I choose for the table legs?
Every customer has a unique tabletop, which also requires unique fastening. To answer the question of the correct screws, all information about the tabletop would need to be known. Please contact us to obtain this information.
Shipping, Returns & Complaints
You can find more information about shipping here.
What is the processing time for my order?
Unless otherwise stated in the article, the processing time is 1 business day. In rare cases, it can be 2 business days.
What is the shipping time?
Please refer to our shipping information page for delivery times.
Do you also deliver to Switzerland?
Yes. Please contact us before purchasing.
Can I also come and pick up the goods?
Collection is, of course, possible. Please contact us by phone to arrange this.
What do I do if I've discovered a defect?
Please send us a few photos to our email address so that we can process the case quickly: info@bestloft.de
Please include the invoice or order number in the email.
How do I proceed with the return?
Please note that you must return each item in the condition in which you received it. This means that new items must also be new, unused, and complete upon return.
You are only liable for any diminished value of the goods if this diminished value is due to handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Deadline: The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods.
Shipping service provider: Since the buyer bears the direct costs of returning the goods,
the choice of parcel service is entirely up to you.
REFUND: Once the goods arrive at our premises, the purchase amount will be refunded via the same method (as paid).
Return address:
Firma BestLoft
Am Hammer 10
51647 Gummersbach
Germany
Do you still have open questions or a special request?
For any further questions or comments, please feel free to use our contact form. We look forward to hearing from you! We do our best to get back to you within 24 hours.
You can also reach us by phone at +49 2261 9694951. Our customer support is available from Monday to Friday from 8:30 AM to 4:00 PM.


